FAQ

What does KREET sell?

KREET sells hand made concrete art and decor pieces.

How long does it take to deliver my products?

We don’t mass produce anything or keep tons of stock. It’s likely that your order will be made specifically for you. Given this there is a lead time of 7 to 10 workdays to make, pack and ship your order. Sometimes this can take even longer but we generally get in touch with you well in advanced to keep in you the loop.

Do you sell gift cards?

Yes, we do! And they are really great for those indecisive types who already seemingly have everything they need and want. Head over here to buy a gift card.

Do you do custom orders?

Absolutely – we welcome commission pieces and wholesale orders. For commissions please get in touch with us here. For wholesale orders please contact us here.

Where do you ship to?

We ship to most places in South Africa and planning to export abroad in the near future. Get in touch if you are unsure about anything shipping related.

How much does shipping cost?

All orders over R1000 get free shipping. Otherwise, we have a flat fee of R85 although it does fluctuate from time to time. Keep an eye on your card and order details before you check out to make sure you are happy with the fee.

Should I supply my home or work address for shipping?

Please supply the address where you can recieve your order or where you are sure there will be someone to take the order. Our couriers don’t deliver over weekends and typically can’t have us schedule specific times. If you have any concerns about your order and shipping please don’t hesitate to contact us.

How soon will i get my order once payment is made?

It could take anything from 7 to 10 working days depending on how busy the workshop is.

What do i do if my order is urgent?

Drop us a message on Facebook, Instagram or via our contact page here to make sure we can help out!

Can I collect my order?

Unfortunately, we don’t offer local pickups since we do not have our own retail space yet. Contact us should you have any special requests or queries regarding the shipping of your order.

How big are the KREET pieces?

Most of our pieces are between 7cm and 15cm tall. Every product has additional information on the product page. Be sure to have a look around.

Are the pieces waterproof?

As waterproof as any cement – please chat to us if you have special needs for your piece. Our work is typically found inside homes and not outside although they do make for excellent outdoor decor. Keep in mind that most of the products are not permanently sealed and will absorb water as with most mortars.

Do you make bigger/ smaller versions of pieces?

Yup we do! If you can’t find a specific size of something please reach out to us here and we will gladly assist!

Do you make a particular piece in a different colour?

Yes! If you can’t find a specific colour you want please reach out to us here and we will gladly assist! You can view the full range of colours here, but we love getting special requests so please reach out to us if you want something else.

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